A unique sensory experience in Gran Canaria

Privacy Policy

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1. Information on personal data

In accordance with current data protection regulations, established by Regulation (EU) 2016/679 on General Data Protection (GDPR) and Organic Law 3/2018 of December 5 on Personal Data Protection and the guarantee of digital rights (LOPDGDD), we inform you about certain aspects related to the processing of your personal information by Travelsoft Services.

1.1.- Who is responsible for processing your data?

Company name: Travelsoft Services S.L.U.

Tax ID: B57876484

Address: Calle Calçat 6, 3rd floor, Toledo building, 07011 – Palma, Illes Balears (Spain)

Contact: info@travelsoftservices.com

1.2.- What is the purpose of collecting and processing your data?

Provision of services: We collect your data in order to manage your request regarding the services we offer, which may include flights, accommodation, transportation, activities and transfers.

Commercial communications: Whenever you give us your consent, we will process your contact details to send you information about our services and products, as well as offers and information that we believe may be of interest to you.

1.3.- How long will we keep your data?

Provision of services: As a general rule, your data will be kept until the purpose for which it was collected has been fulfilled. In addition, due to current tax legislation, we will store your data for a period of five years, after which it will be destroyed unless you request its retention.

Commercial communications: Data processing for commercial purposes will remain active until you exercise your right to object or request deletion.

1.4.- Are automated decisions made regarding your data?

Yes, automated decisions regarding your personal data are planned.

1.5.- What is the legal basis for processing your data?

Consent will be the legal basis for processing in cases where it has been requested and granted, such as the sending of commercial communications.

Where you have contracted specific services with us, the legal basis for processing your data is the contractual relationship between the parties, which is essential for the execution of the services.

In addition, certain applicable regulations, such as tax legislation, require Travelsoft Services to carry out specific processing activities. In such cases, the legal basis will be an applicable legal obligation.

1.6.- To whom may your personal data be disclosed?

There are third parties that manage part of our services. Travelsoft Services requires them to comply with this Privacy Policy and current data protection regulations, where applicable. These companies have their own privacy policies, and Travelsoft Services is not responsible for their compliance.

Under certain circumstances, Travelsoft Services may share, use, retain or disclose Personal Information, in a non-aggregated manner, to provide our services to:

1.      Suppliers: Such as hotels, airlines or activity providers that fulfill your travel reservation request. All third-party services are identified as such. We recommend reviewing the privacy policies of any third party from whom you purchase travel services. These providers may contact you to obtain additional information when necessary.

2.      Service providers acting on our behalf: Including credit card processing, business analytics, customer service or marketing. These providers may access necessary information but may not use it for any other purpose.

3.      Competent authorities: In certain cases, cooperation with authorities may be required, such as:

3.1. To comply with any applicable law or legal process.

3.2. To enforce Travelsoft Services’ terms and conditions.

3.3. To prevent or address fraud, security or technical issues.

3.4. To protect the rights, property or safety of Travelsoft Services, its employees and users.

3.5. When required by law or requested by third parties with a legitimate interest.

3.6. In the event of a merger, acquisition or asset sale, user information may be transferred and will remain subject to this Privacy Policy.

1.7.- To whom do we communicate your data?

For the execution of contracted services, your data will be transferred to requested providers such as hotels, car rental companies and airlines. These transfers are essential for service delivery.

The data shared may include your name, surname, identity document, age, date of birth, nationality and booking remarks.

1.8.- Are international transfers carried out?

Some service providers are located outside the European Union. International transfers are carried out only to countries that guarantee adequate data protection measures.

1.9.- What are your rights?

You have the right to access, rectify, delete, object to processing, request limitation, data portability and not to be subject to automated individual decisions.

1.10.- Is your data secure?

Travelsoft Services applies appropriate security measures to ensure confidentiality, integrity and availability of your data.

1.11.- Other matters

Some services require prior user registration. Accurate and truthful data is required. When booking for third parties, you must obtain their consent.

2. Use of the Website

The Service may collect IP address, navigation data, cookies, device information, location data and Google Analytics data.

3.- Changes to the Privacy Policy

This Privacy Policy may be updated. Significant changes will be communicated via email and website notice.